Last updated: 12/10/2026
1. Introduction
This privacy policy describes how Kyvano (Marius Troccaz, sole proprietor, SIREN 109 225 870), 126 Chemin les Ramades, 46150 Crayssac, France, as data controller, collects, uses and protects the personal data of users of the kyvano-shop.com website, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (loi Informatique et Libertés).
2. Data collected
We collect the following data when you use our website:
- Identification and contact data: last name, first name, email address, postal address, phone number
- Order data: products purchased, purchase history, cart
- Personalization data: texts, names, phone numbers to be engraved and photos that you send us for a personalized product
- Payment data: processed directly by our secure payment provider (we do not have access to your bank details)
- Browsing data: IP address, cookies, connection data
3. Purposes of processing
Your data is used to:
- Process, make (personalized products), ship and track your orders
- Manage your customer account and after-sales service
- Send you emails related to your order (confirmation, shipping, tracking)
- Send you marketing communications, if you have consented to them
- Measure audience and improve our website, subject to your consent to the relevant cookies
- Comply with our legal and accounting obligations
4. Legal basis
Processing is based on: the performance of the sales contract (order, delivery, customer service), your consent (newsletter, non-essential cookies), our legitimate interest (security, fraud prevention, service improvement) and compliance with our legal obligations (invoicing, accounting).
5. Data recipients
Your data is shared only with the recipients necessary to fulfill your order:
- Shopify, the platform that hosts our store, and our payment provider
- Our partner suppliers, who make and ship the products: they receive the information needed for shipping (name, delivery address, phone number, personalization content)
- The carriers responsible for delivery
- The apps we use for order management, parcel tracking, emails and customer reviews
- Public authorities, when required by law
No data is sold to third parties.
6. Transfers outside the European Union
Some of these recipients are located outside the European Union, in particular our partner suppliers who ship the products and certain technical providers. These transfers are necessary for the performance of your order and are subject to appropriate safeguards, such as the European Commission's standard contractual clauses where applicable.
7. Retention period
Your account and order data is kept for the duration of the business relationship, then for 3 years from your last purchase for marketing purposes, and archived in accordance with legal time limits (10 years for accounting documents). Photos sent for a personalized product are kept for the time needed to make the order and provide after-sales service.
8. Your rights
In accordance with the GDPR, you have the right to access, rectify, erase, restrict, object to and port your data, as well as the right to withdraw your consent at any time. You can exercise these rights by writing to us at: kyvano.contact@gmail.com. You can unsubscribe from our marketing emails at any time using the link included in each email.
You also have the right to lodge a complaint with the CNIL (www.cnil.fr).
9. Cookies
Our website uses cookies necessary for it to function and, subject to your consent, audience measurement and marketing cookies. You can manage your choices via the banner displayed on your first visit. To find out more, see our Cookie policy.
10. Security
We implement appropriate technical and organizational measures to protect your data against any unauthorized access, loss or destruction.
11. Contact
For any question about this policy: kyvano.contact@gmail.com